Privacy Policy

Last updated: May 19, 2018

Software Spinner ("us", "we", or "our") operates http://www.myexpattaxes.com (the "Site"). This page informs you of our policies regarding the collection, use, and disclosure of Personal Information we receive from users of the Site. We use your Personal Information only for providing a service and improving the Site. Our Site is independent of any party, institution, or interest groups. By using the Site, you agree to the collection and use of information in accordance with this policy.

1. Information Collection And Use

While using our Site, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include, but is not limited to your name ("Personal Information").

2. Personal Data

We may use your Personal Information to contact you with newsletters, marketing or promotional materials and other information about the Site. We will not share your data with other third parties, unless where necessary to use our services - so basically, when you file your tax returns through the Site, we have to share your information with the IRS.

3. Cookies

Cookies are files with small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a web site and stored on your computer's hard drive. Like many sites, we use "cookies" to collect information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, please be aware that you may not be able to use some portions of our Site.

4. Security

The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.

5. Changes To This Privacy Policy

This Privacy Policy is effective as of its creation (February 23rd, 2018) and will remain in effect except with respect to any changes in its provisions in the future, which will be in effect immediately after being posted on this page. We reserve the right to update or change our Privacy Policy at any time and we encourage you to check this Privacy Policy periodically. Your continued use of the Service after we post any modifications to the Privacy Policy on this page will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified Privacy Policy. If we make any material changes to this Privacy Policy, we will notify you either through the email address you have provided us or by placing a prominent notice on our website.

6. Contact Us

You can reach out to us via email, the chat window in the bottom right corner, or through one of our social media sites, like Facebook, Instagram, Twitter or LinkedIn. Please note that if you reach out to us, we will store the data you provide us with to answer your requests. This will typically include only your name and email address (or other means by which to contact you), but depending on your specific inquiry we may have to ask for additional information.

Whatever data we collect through this contact, we will not share it with any third party without your express permission.

If you have any questions about this Privacy Policy, please contact us at contact@myexpattaxes.com.

7. Log Data

Like many site operators, we collect information that your browser sends whenever you visit our Site ("Log Data"). This Log Data may include information such as your computer's Internet Protocol ("IP") address, browser type, browser version, the pages of our Site that you visit, the time and date of your visit, the time spent on those pages, and other statistics.

8. Use of Intercom Services

We use third-party analytics services to help understand your usage of our services. In particular, we provide a limited amount of your information (such as your email address and sign-up date) to Intercom, Inc. (“Intercom”) and utilize Intercom to collect data for analytics purposes when you visit our website or use our product. Intercom analyzes your use of our website and/or product and tracks our relationship so that we can improve our service to you. We may also use Intercom as a medium for communications, either through email, or through messages within our product(s). As part of our service agreements, Intercom collects publicly available contact and social information related to you, such as your email address, gender, company, job title, photos, website URLs, social network handles, and physical addresses in order to enhance your user experience. For more information on the privacy practices of Intercom, please visit https://www.intercom.com/terms-and-policies#privacy. Intercom’s services are governed by Intercom’s terms of use which can be found at https://www.intercom.com/terms-and-policies#terms. If you would like to opt out of having this information collected by or submitted to Intercom, please contact us.

9. Google Analytics

This website uses Google Analytics, a web analytics service provided by Google, Inc. ("Google"). Google Analytics uses "cookies", which are text files placed on your computer to help the website analyze how visitors use the site. The information generated by the cookie about your use of the website will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.

Note that your IP address is anonymized by our site and your real IP will not be shared with Google.

If you prefer to not have your data tracked by Google Analytics at all, you may opt out of this by clicking on the link below. This will store an opt-out-cookie on your laptop that will prevent your data to be collected on future visits to this website.
Opt-out Google Analytics

If you have any questions, please contact us at contact@softwarespinner.com.

10. Newsletter

If you subscribe to our newsletter, we will need your email adress and your explicit permission that you agree to receive our newsletter.

If you want to cancel your subscription, you may do so at any time either through the "Unsubscribe" link in one of our newsletter emails or by sending us an email to contact@softwarespinner.com.

We use Intercom as our newsletter engine, please see chapter 8 for more details on Intercom.

11. Statutory regulations and data processing purpose

By using our Site and our services, you have entered your data willingly and we process your data with the purpose of:

  • Determining service eligibility - are both parties able to enter a contract
  • Contract fulfillment - allowing us to fulfill the service you signed up for
  • Answering your inqueries
  • Sending you additional information and newsletters (see chapter 10).

You may rescind your agreement to this at any point. Note that once your data has been deleted, we will no longer be able to fulfill our services. To rescind your agreement, please send an email to contact@softwarespinner.com.

12. Forwarding your data to third parties

We forward your tax-relevant data to the IRS when you e-file your returns through us.

We forward your name and email adress to Intercom to improve our customer communication. We have signed a Data Processing Agreement with Intercom that governs that data transfer. See chapter 8 for details and how to opt out of intercom.

We forward your data to Google Analytics. We have signed a Data Processing Agreement with Google that governs that data transfer. See chapter 9 for details and how to opt out of Google Analytics.

Beyond that, we will only forward your data to legal authorities as dictated by law or if necessary to press legal claims of Software Spinner, especially if necessary to press claims regarding contractual obligations.

13. Legal information

Regarding all data relating to you, you have the right to get a report on it, correct it, have it deleted or amended. You may rescind your agreement to have your data transfered to any third party as well.

According to US law, we have to retain the PDFs of your tax returns filed through us for a period of no shorter than 10 years even if your account has been deleted. All reference to you and your data will be removed, but the filled-out PDF has to be retained.

If you believe that processing your data by us is violating data protection laws or that your data protection claims have been violated in any kind, you may reach out to the appropriate authority. In Austria, this would be the "Datenschutzbehörde".

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